Customer Service Quiz Template

Which tool best helps in identifying the root causes of customer complaints?

• Sentiment Analysis
• Pareto Chart
• Customer Journey Mapping
• Fishbone Diagram

Which term describes a customer service approach where interactions are fully recorded for later analysis?

• Real-time Monitoring
• Post-interaction Analytics
• Interaction Recording
• Customer Feedback Loop

In CRM systems, what does the term 'contact' typically refer to?

 

Which CRM feature helps in tracking customer interactions across various channels?

• Omnichannel Support
• Single Channel Analytics
• Service Desk Function
• Issue Escalation System